shipping & returns

shipping & returns

shipping 

  • we ship free of charge.
  • shoe care products will only be shipped with shoes.
  • we only ship within South Africa.
  • we use The Courier Guy.
  • you will receive email & sms notification directly from the courier.
  • your order should arrive within 3-5 working days from date of despatch.

returns

changed your mind? no problem! 

  • you have 10 days from receipt of your purchase to notify us of a return.
  • please use the “contact us” page to get in touch or pop us a message on hello@stridefootwear.co.za & we’ll get back to you asap.
  • remember to include your name & order number.
  • the product must be in its original condition, unworn & in its original, undamaged packaging.
  • shoes must be re-stuffed, placed correctly into their shoebox & wrapped carefully in their tissue paper.
  • a R50 charge (VAT incl.) will be levied against any badly packed shoes, upon return.
  • stride will send a courier to collect from you.
  • kindly note that you will be responsible for the cost of the return shipping.
  • we work with R125 for sandals and R175 for boots, per pair.
  • your refund will be processed once we have assessed the return.
  • payment will be made via eft, less the courier cost.
  • we do not accept returns on sale or discounted items.

exchanges

want to exchange for a different size or colour?

  • we do not do exchanges.
  • we prefer to treat these as a return – please see above.
  • a new size or a different colour would need to be a new order.

quality issues

in the very unlikely event of a manufacturing defect, or any problem regarding the quality, please contact us through hello@stridefootwear.co.za with:

  • your name & order number or invoice.
  • photos & description of the problem.
  • we will do our best to find a reasonable solution.
  • in compliance with the Consumer Protection Act of South Africa, you can receive a refund on items deemed faulty (i.e., having a genuine manufacturing defect) up to 6 months from the date of purchase

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