privacy policy

Last Updated: 1 April 2026

1. introduction

Welcome to the Privacy Policy of Stride Footwear. We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website (https://stridefootwear.co.za/) and purchase our products.

By using our website, you agree to the collection and use of information in accordance with this policy and the Protection of Personal Information Act (POPIA).

2. the data we collect

“Personal Information” refers to any information that identifies you as an individual. We may collect and process the following categories of data:

  • Identity Data: Name, surname, and title.
  • Contact Data: Email address, telephone numbers, and delivery address.
  • Financial Data: Payment card details (processed securely via our payment gateway; we do not store full credit card numbers).
  • Transaction Data: Details about products you have purchased from us.
  • Technical Data: IP address, browser type, and location data via cookies.

3. how we collect your data

We collect data through:

  • Direct Interactions: Information you provide when creating an account, placing an order, or contacting us via email (hello@stridefootwear.co.za).
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies.
  • Third Parties: We receive information from delivery partners (e.g., The Courier Guy) and payment processors to fulfill your orders.

4. how we use your information

We only process your personal information for lawful reasons, including:

  • Contract Fulfillment: To process your order, manage payments, and deliver your shoes.
  • Customer Support: To notify you about the status of your order or respond to your inquiries.
  • Legal Obligations: To comply with tax laws and accounting requirements.
  • Marketing: With your explicit consent, to send you newsletters about new arrivals or sales. You can opt-out at any time.

5. disclosure to third parties

We do not sell your data. We only share information with trusted third parties necessary for our business operations:

  • Delivery Partners: Specifically The Courier Guy, to ensure your order reaches your address.
  • Payment Gateways: To process secure transactions.
  • Professional Advisers: Including lawyers, bankers, and auditors where necessary.
  • Regulators: If required by South African law.

6. data security

We have implemented appropriate technical and organizational security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. This includes the use of HTTPS/SSL encryption on our website.

7. data retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. your legal rights

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we fix inaccurate or incomplete data.
  • Deletion: Request that we delete your data (subject to legal retention requirements).
  • Objection: Object to the processing of your data for direct marketing.

To exercise these rights, please contact us at hello@stridefootwear.co.za.

9. cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some cookies, but please note that some parts of the website may become inaccessible or not function properly.

10. information officer

We have appointed an Information Officer who is responsible for overseeing questions in relation to this privacy policy.

If you are not satisfied with our response, you have the right to lodge a complaint with the South African Information Regulator:

Implementation Checklist for Stride Footwear:

  1. Direct Marketing: Ensure your newsletter sign-up forms have an un-ticked “Opt-in” box.
  2. Information Officer: Register your Information Officer with the Information Regulator (this is a legal requirement for SA businesses).
  3. PAIA Manual: Under South African law, you are also required to have a PAIA (Promotion of Access to Information Act) Manual available.
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